LT
Lizette T
1 reviews | Active since Mar 2011
02 Jan 2019, 13:31
500mb only 250mb was loaded
What is up with your 111 menu it gives the buyer the incorrect information, it said 500mb data for R63 I bought it and only 250mb was loaded on my phone. Very unacceptable if I now I would have never your this means to buy my data bundle, actually I cant think of another way to by data....... Please correct you are false advertising data.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
02 Jan 2019, 14:28Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jan 2019, 14:28
Official
Dear Customer,
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LT
Lizette T's updateReviewer Update
03 Jan 2019, 14:41I do not understand you reasoning, the sms says the night owl is FREE not included in the charge or amount of the data bundle. No one has contacted me however I have received a message that the ticket is closed. I have not received a proper answer...
LT
Lizette T's update03 Jan 2019, 14:41
Reviewer Update
I do not understand you reasoning, the sms says the night owl is FREE not included in the charge or amount of the data bundle. No one has contacted me however I have received a message that the ticket is closed. I have not received a proper answer...
LT
Lizette T's updateReviewer Update
08 Jan 2019, 12:55Still waiting for a response... You are saying R63 for 500mb data and only 250mb loads, the night owl is free... correct you menu as it is very misleading
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Lizette T's update08 Jan 2019, 12:55
Reviewer Update
Still waiting for a response... You are saying R63 for 500mb data and only 250mb loads, the night owl is free... correct you menu as it is very misleading