LP
Leon P
1 reviews | Active since Jun 2010
11 Aug 2023, 16:24
50% increase in monthly fee without any notification or explanation.
We have a business LTE contract with Vodacom and our last invoice is about 50% more than the usual amount. We did not use more data than our quota and we did not receive any notice of an increase. No amount of begging by email got us any reply at all. Vodacom customer(don't)care is a disgrace!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Aug 2023, 11:03 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Aug 2023, 11:03
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LP
Leon P's updateReviewer Update
15 Aug 2023, 09:44Five days later and still no contact.
LP
Leon P's update15 Aug 2023, 09:44
Reviewer Update
Five days later and still no contact.