5 Weeks without a phone 1 month after a 24 months Contract

<p>My Samsung S7 refused to switch on after approximately 1 month's use. Samsung Customer services advised that Vodacom replace the phone which was still under warranty. Vodacom has tried to repair the phone since 17 July despite me requesting a new phone. Vodacom Hatfield provided excellent service and refused to accept the repaired phone. A request was made for the exact same phone taken out for a 24month contract. Vodacom was dragging their feet. After contacting them I was advised that I could collect the phone at Pretotia City, a pathetic location for Vodacom. After being severely inconvenienced, taking leave from work and waiting for hours in the queue, I was given a wrong colour phone. My contract is for a Samsung S7 Pink Gold phone. Vodacom staff are just arrogant or inefficient in that they sent me a Gold S7 on 08 August. The sealed phone has been sent back to the Advanced Repair Centre for an assessment, for what ...to assess the right colour of the phone. I am still waiting for the delivery of my phone. Happy Mohlala from the Advanced Repair Centre was totally rude and arrogant. She informed that the customer is not always right and that I must listen to her explanation. She will send the phone for assessment to exchange the colour and it will be quality assured, something which must be done at a factory before a phone is sealed. If this quality check was done, why did my new phone stop working. The phone will be delivered within 14 working days. I am without a cellphone since 17 July and paying for a service I am not receiving. I will deal with Vodacom via the Social networks, and inform all officials about this inefficient service. Vodacom needs to note that Government gives them their biggest contracts. This is an official phone that I have to do without. I am seriously considering cancelling the contract after this horrific experience.</p>