pF
philip F

1 reviews | Active since Dec 2014

06 May 2025, 12:07

5 weeks of very little Vodacom coverage in Kuruman

I posted a complaint on this platform regarding the sudden complete lack of any coverage, data and voice, in the Kuruman region. I also stated that it was intermittent for 3, going on 4 weeks. I received the generic message fron them, and later a private message, stating that I have been contacted and accirding to them the issue is resolved. I was never contacted by them, and rep**** the fact to their message. The following day a lady called me, to state that someone fron technical will contact ne within 24 hours. Today is almost 2 weeks later, and I am still waiting. And the coverage issue is still ongoing. It is so bad today, that I can't do any work over the phone. Whatsapp messages takes anything fron 2 to 10 minutes to go through.

I payed the full amount I owed to Voda****, even though we had half of the coverage and time of use than usual. These people does not care about the rural areas, and that can be proven.

So clearly my money is not good enough for them. I have been in contact with MTN, and will be migrating in August.

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Replies (2)
pF
philip F's update06 May 2025, 13:24
Reviewer Update
Just to let you know, I will be logging a complaint at Icasa directly regarding this.
Vodacom
Vodacom's reply06 May 2025, 14:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team