5 Weeks of issues and Vodacom wants me to pay for their mistake before they activate my line !?!??!?!??!

<p>Good day</p> <p> </p> <p>For 5 weeks, I am struggling to resolve my Vodacom account issues. First there was ***** on my account which was supposedly resolved but Vodacom decided to deactivate my WI-f Contract line as well and charged me for their mistake now after several calls this was supposed to be resolved. I contacted Vodacom again today … the response I need to pay the outstanding amount for the deactivation so my WIfi Contract can be activate How do you go and charge your customer for your mistake and reactivate the contract with a full contract payment?????? After another few calls we are back with a new serves request number and another how many days of waiting for response and phone calls and wasted money and time so resolve the problem.</p>