PM
Philip M

1 reviews | Active since Mar 2011

20 Apr 2016, 07:42

5 weeks of empty promises

This is the 3rd report regarding 3 contracts having issues. With the previous 2 Vodacom said they would contact me, which they didn't. Same as with the 7 calls I've made to Vodacom thus far, including promises from 3 supervisors - Vodacom never resolves the query and never contacts me back.<br> I've already thrown the 1 simcard in a drawer and moved to Telkom, the other two is following the same route.<br> At least Vodacom will then still debit their money from my account, with the benefit of not having to provide a service, as this seems to be how they resolve a problem.

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Replies (1)
Vodacom
Vodacom's reply20 Apr 2016, 07:49
Official
Hello pdemeyer,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team