1 reviews | Active since Aug 2016
5 WEEKS NO FEEDBAC****
<p>Shocking and pathetic Customer Service from Vodacom Shop in Fourways mall. In July I went to Vodacom shop in Fourways mall as my phone fell into the water and I claimed for a new phone. The claim got approved. Vodacom had to order a new phone which they said will take 24 hours. Had no feedback from them. This happened on Monday 11 July. Went back the Wednesday and they never ordered the phone. The manager said I will have it by Friday. Still waiting for my phone and still haven't received any feedback with regards to my phone.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,