5 Weeks later and still nothing (not even a call)

<p>So on the 9 April , I went to upgrade my contract , which included a PS4 . (upgrade number ***6) at the vodacom data store tyger valley. 3 weeks after that and about 6 calls to the store , I still had not recieved anything , not even a call. After getting through to Collen (Customer Relations Manager ) for the datat store , she said that VODACOM supply the stock and have not given them anything. Last week Thrusday I logded a complaint with Vodacom , on this site . I have not recoved a response ... I have seen some more refrence number come through (***4) and confirmation of upgrade request succesful , and I see my account has the new fee structure , and screen insurance... but now going on 5 weeks later STIIL NOTHING... so if I dont have what I am paying for by saturday (its tuesday ) and ANY sort of response my next port of call wil be https://www.icasa.org.za/ConsumerProtection. FYI I was told 7 - 10 Days .. how is it that you run these promotions , but dont have the merch to match ... BUT yoU HAVE MADE SURE THE CONTRACT FEE IS UPDATED!!!! </p>