1 reviews | Active since May 2016

12 May 2021, 15:58

5 Stars for Samukelisiwe!!! You rock!

It is unfair to say I'm happy with Vodacom, while I'm delighted to have dealt with Samukelisiwe!!! My wife and I have been in an endless struggle (2 months) to get her contract upgraded with excuse after excuse after excuse and very poor communication from Bridget in their upgrades department. Today I wanted to lodge a formal complaint, which I would have done on this platform also, but was put through to Samukelisiwe, who listened to understand instead of respond... She tailor made a deal with proper discounts and have given us exactly what we were looking for and even better... Thank you!!! May her management treat her very well and know she is an enormous asset to Vodacom.

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Replies (1)
Vodacom
Vodacom's reply13 May 2021, 07:08
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team