5 Stars for Mahali, not Vodacom

Today I want to use this opportunity to thank Mahali from the Vodacom Hello Peter team for your help sorting out my issue with Vodacom. While it took Vodacom two weeks to sort out my problem, it took Mahali not more than 20 minutes to investigate and to admit to a mistake that Vodacom made. Not ONCE did I receive ANY phone calls from Vodacom. I had to phone and mail them numerous times regarding my issue with my account, only to hear that it will be investigated. After hours of calls and emails, I received a call from Mahali. Within 20 minutes he phoned me back. He didn't only get to the issue, but also fixed it. Today Mahali, I want to thank you for your help. You stopped me from cancelling all my contracts with Vodacom. I really hope your bosses see this post. You are one in a million. You saved Vodacom a lot of trouble. I was about to lay ******** charges against Vodacom and was told by Goodwood SAPS that I can go ahead with the charges. Vodacom can thank their behind because of you. I am still a very unhappy client, because I personally think you are the only employee of Vodacom that deserve to be employed in the customer service trade.

Once again, WELL DONE MAHALI.