LL
Lourens L

1 reviews | Active since Nov 2014

31 Oct 2016, 17:20

5 Numbers, 1 Account??

<p>I requested an early termination quotation from Vodacom, on the 19th of July 2016. I accepted the quotation, signed it and sent it back to vodacom. The payment for the cancellation was made on the 6th of August 2016. At the end of August 2016 there were no deductions for the remaining two contracts I have with Vodacom. At the end of September 2016 they deducted payments for all 3 contracts again after the one contract was cancelled. I went to my vodashop at Wonderpark to query this. The lady helping us tried her best to give us answers but she was sent from pillar to post by Vodacom themselves as nobody seemed to know where to find detail about the account. We ended up with 5 numbers on the one account, two which doesn't even belong to me. I would like a refund for the money dedcuted from my account on a contract that was cancelled as per instructions on the termination quotation. </p>

0
Replies (2)
Vodacom
Vodacom's reply01 Nov 2016, 07:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply03 Nov 2016, 14:48
Official

Good Day Mr. Lourens Lemmer

Kindly be advised, all attempts made to contact you over the last 3 days on ***, with reference number EC-04DN-3VOIKN was unsuccessful.

Kindly respond to the email I sent you to resolve this matter.

Regards

Kulsoem
Senior Consultant