5 Months without resolution & Still being ignored!!

<p>It has been longer even than 5 months that i cancelled my account to which i was still billed and refund was promised for my silence. Till date nothing has still been resolved. I have now logged a complaint with the Ombud and National Consumer Commission after the ICASA assisted with the matter as their callcentre claim my details are not on the system and i can thus not be assisted. Vodacom may be *****ing money like this from many consumers and hoping they leave the matter at hand if they claim they cannot be assisted. No, i will not leave the matter there as it is money owed to me. </p>