AB
Anton B

1 reviews | Active since Mar 2015

10 Feb 2017, 15:14

5 months to cancel a contract

<p>I had a contract with Vodacom which I cancel on the 23rd September 2016. I paid almost R8 000.00 to get this contract cancelled. They every month I have to pay R 759 and then I query the account and they credit me for the previous month but they invoice me for the next month. Which part of cancel the contract don't they understand.</p> <p>The number that I need to be cancelled is ********** </p>

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Replies (1)
Vodacom
Vodacom's reply11 Feb 2017, 06:42
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team