5 Months still same problem

I’ve been trying to sort out a query with Vodacom for 5 months now and they keep telling me it’s resolved. IT Is NOT resolved!!!!!!!!!

I just tried to upgrade again, as they told me I can do since the query is resolved. I spoke to Leanda at your 17844 number and when she was processing the order, she told me that the Finance Indicator is not on. This is the exact thing that I’ve been trying to resolve since January.

Leanda told me to call Customer Care and ask them to put the Finance Indicator On. Good luck with that! I have called 15 times, only to get message that call volumes are high, I must call later. I went through all this in January and have written several reviews on Hello Peter, each time I’m told this issue is resolved.

What more will it take for Vodacom to tick a little box on their system?! And please don’t tell me one more time to go to a Vodacom shop. I tried that as well, and will never put my foot in one of your filthy shops again. Your staff need serious customer care training, they treat customers sooooo badly.

Please can someone simply activate the Finance Indicator???? Thank you so much!