nC
nashima C

1 reviews | Active since Jul 2015

20 Sept 2016, 08:57

5 Months Later

<p>i reported my tablet damaged about 5 months ago, the girl who haleped me at the promenade branch(NATASHA) told me that she will book it in on the monday and i should receive my job number via email in the following week, up until today (Exceeding 21days) i did not get a word from the vodacom store, nor a job number, i called the call centre and they could not assist me, they told me to call the store and i did, i spoke to (Natheer) who then told me that he found the device and that it had not been repaired for almost a half a year after having the frikking thing, i am beyond upset and this is total BS!!!!. VODACOM SUCKS </p>

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Replies (1)
Vodacom
Vodacom's reply20 Sept 2016, 11:25
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team