5 months I have been waiting for a product to be collected and cancelled and for me to be refunded on my money they keep taking from my account which is not happening

Good day I was contacted on my daughters phone about a router I did ask to be contacted on my number but communication was still sent to her number. A SMS was then sent to her phone and when I tried to phone to cancel I was told sorry you can't do as we need the Cell phone number and that was on the 13th May. I then received parcel and when I explained I wanted to cancel he said I must accept then contact vodacom I have tried with no luck with using my number and was told to give them the cell number but I hadn't opened box so didn't have it. Then I get notified that money from vodacom was tried to be taken off on the 23rd may when all my payments currently go off on the 27th. I then tried to connect it and it can't get signal and when I went in store I was told I need to buy a booster I mean this is just not acceptable I don't want this unit at all and want to cancel this specific contract I can't even what's up no nothing it's pointless and very frustrating that in 2 weeks I have not been able to contact anyone to cancel but I don't know what the number is and my main contract number is not good enough apparently. I want this problem resolved please it's extremely frustrating trying to cancel something that doesn't even work

Response from Vodacom

From: ********** ********** Sent: 20 July 2017 12:52 PM To: Sandra ********** Subject: Re: FW: Vodacom Customer Care Reply - Authentication Response ***~V8PL Dear Sandra Thank you for your email communication. As per our telephonic interaction today on 082 *********** at 12:28, it refers. I have logged a service request to our Retentions department for a 14 days return cancellation to be done, they will arrange collection and once this has been done then the cancellation can be loaded. The reference number is 1- ********** ********** the query will be assigned to a senior consultant within 48-72 working hours then feedback will be provided.

Kind Regards, Anthea Klein

Customer Care eService Team

From: ********** ********** Sent: 26 September 2017 12:20 PM To: Sandra Home Ideas Subject: RE: FW: Vodacom Customer Care Reply - Authentication Response ***~V8PL

Dear Sandra We do acknowledge your email response. As per our telephonic interaction today on 082 ********** at 12:07, it refers. I have sent the senior consultant who dealt with your query and email to follow up on the collection of the device, once he responds to me then I will contact you. Apologies for the delay and inconvenience caused.

Kind Regards, Anthea Klein

Customer Care eService Team