5 months and still no fibre

I have app**** for Fibre in September 2020. It was approved and had a router delivered. After I made countless follow ups for installation I finally got an interim LTE router delivered. I have been using the LTE from mid December till today, now my problem is i recently received and invoice for December till 28 Feb I’ve been charged for December which was supposed to be “free”. I’ve already been invoiced for Feb and now they’ve cut the connection. They have my banking details but never attempted to debit. I really can’t keep calling Vodacom every time. Can you please sort this out or send your courier to come and fetch the routers that were delivered. I will find another service providers that are willing to install the Fibre at my house.