sO
smeetesh O
1 reviews | Active since Nov 2018
11 Dec 2020, 11:08
5 MOnths and nothing resolved.
Vodacom did an upgrade on my account in July 2020. I was on a unlimited call package and 10GB data. They had some internal issue with the package and were aware of this. I have been charged out of bundle rates. They said they will credit my account. Its 3 months billing and nothing is done. They still charging me and they dont sort the credit out.
I finally had some hope when George "A manager" said he will personally handle my account. Till today nothing has been done.
I use this for business and i am held at gun point because if i dont pay or reverse the debit order that will simply block my line.
WHAT THE HELL. I AM BEGGING TO GET THIS SORTED>
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
11 Dec 2020, 11:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Dec 2020, 11:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Dec 2020, 07:33Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business team for further assistance. Kindly allow our team to investigate and provide feedback. Should you wish to follow up, kindly contact our business team on ***(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business team for further assistance. Kindly allow our team to investigate and provide feedback. Should you wish to follow up, kindly contact our business team on ***(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply22 Dec 2020, 07:33
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business team for further assistance. Kindly allow our team to investigate and provide feedback. Should you wish to follow up, kindly contact our business team on ***(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please note that we escalated your query to our business team for further assistance. Kindly allow our team to investigate and provide feedback. Should you wish to follow up, kindly contact our business team on ***(free call from Vodacom sim).
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,