5 lines(SIMS) opened on my Profile **********ly

Upgraded on the 2nd October 2017 and after checking My Vodacom there was 5 ADDITIONAL sim cards registered on my profile, each with a Smart S contract. I phoned Vodacom and reported to Vodacom, I was promised an SMS with reference number I still have not received, phoned again today(2017/10/09) I was promised a SMS with details again, still have not received an SMS or phone call from ***** department as promised. Seems Vodacom does not take ***** very seriously - figures. I cancelled my debit order as last resort as a bill of over R 3000.00 has already accumulated on my profile - let's see where they get that money... I hope this gets resolved before payment is required.