1 reviews | Active since Oct 2016

05 Oct 2016, 14:27

5 Hours turn into Three Days

<p>On Sunday the 2 of October 2016, I visited the Vodaworld Customer Care store to sort out my cell phone accounts. Where I was asked to pay an outstanding amount on my account to have it reactivated. Once I had made the payment the consultant informed me this would take 5 hours to reinstate. This was not done by 12:00 on Monday 3 of October 2016. I then called Vodacom Customer Care where I was put through to the accounts department and told that the payment had been received but the account had not been activated. This would once again take 5 hours to correct. It is now 2:20 on Wednesday 5 of October 2016 and my account has still not been activated. So once again I call Vodacom Customer Care to find out why my account has not been reinstated. The Manager on the line says sorry we are offline at this time and still can not help you. </p> <p> </p> <p>I have been a Vodacom Client for 15 year and this is a disgrace I am so feed up with them noone seems compadent enough to help me or use a computer. </p> <p> </p> <p>I would not recomend them there customer service is up to ****.</p> <p>4 day without my phone! </p>

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2016, 14:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team