5 Days Without Fibre – No Contact, No Progress, No Accountability

It’s now day 5 — more than 100 hours — without fibre, and still no technician, no update, and no resolution from Vodacom.

Every time I call, I’m told the same thing: “A ticket has been logged, and a technician will contact you.” Yet no one ever calls. I’ve made several follow-up calls, sent multiple emails, and even reached out on Facebook, but no response from Vodacom anywhere.

The only reply I’ve received was a standard message saying that a consultant would contact me “shortly.” That was days ago, and nothing has happened since.

This has become completely unacceptable. I’ve had to spend my own money on mobile data just to work and manage daily tasks, and now I’m expected to pay Vodacom for a service that hasn’t worked for five days.

If a zero rating were possible, I would give it. Vodacom, please resolve this immediately — dispatch a technician, restore my service, and address the costs and inconvenience caused by this ongoing failure.