5 Days With No Fibre – Incorrect B-Number, Wrong Address & No Urgency From Vodacom

I’ve been without my fibre connection for five days, and the issue is still not resolved. I reported the problem to Vodacom last week, and after back-and-forth communication, they escalated the fault to Openserve.

A technician came out today only to find that: Openserve has two B-numbers linked to me One of those B-numbers is linked to an address I lived at 4–5 years ago On Openserve’s system, both B-numbers are suspended On Vodacom’s side, they show as active

This is a system error between Vodacom and Openserve, not my fault, yet I am the one sitting with no service.

Openserve says Vodacom must “send a new service request” for the correct B-number. Meanwhile I pay for uncapped fibre, but I cannot work because I don’t even have backup data. No one has offered temporary data, a MiFi device, or any real solution.

I work from home, and this downtime is causing serious stress and inconvenience. I also want to know whether Vodacom plans to charge me full price this month despite not providing service for almost a week.

All I want is:

1. My fibre restored urgently 2. The correct B-number fixed 3. Compensation/credit for the days I had no service 4. A temporary data solution while the line is down

This level of service is unacceptable, and consumers shouldn’t suffer because of internal mistakes between Vodacom and Openserve.