1 reviews | Active since Jan 2014
5 Days to activate a new line!!!! PATHETIC
I took out a new contract online which was approved on the 16Nov however delivery was only done on the 27th Nov despite next day service promise. Thereafter I called to activate the line but the agents are rude and cut you off when you speak. They promised it will be activated within 24 hours, GUESS WHAT its going to be 5 days and still not activated. I have called several times even spoke to the team leader who said she will call me back with progress and nothing has happened!!! This is so damn frustrating, they claim to be SA's leading telecommunications company but their service is pathetic. <br> <br> I spoke to another agent now who says they didn't even start the pin activation as yet therefore it means me starting the activation process after 5 days!!! <br> And when you call the call centre, the agents scream at you and have no way of talking that is why the thick headed idiots cant do things right is because they don't listen at all!!!!!<br> <br> Each and every time I need to call and state all my details and give them the same info over and over for the activation but nothing gets done. <br> <br> They are so *********** it is unbelievable!
I would like to apologise for any inconvenience caused.
Please note that a consultant will make contact with you in due course to assist with your complaint.
Regards
Consumer Website Team
I would like to apologise for any inconvenience caused.
Please note that a consultant will make contact with you in due course to assist with your complaint.
Regards
Consumer Website Team
