MC
Modise C

1 reviews | Active since Aug 2016

31 Aug 2016, 17:20

5 days of upgrade horror

<p>I was informed that i am due for upgrade on the 23rd of august ,i went to a dion wired store then to a vodacom store as i was told i need a portfolio review, a service request was logged and i was told to wait for 24 hours, on the 29th of august i was informed that, my request has been attended to.</p> <p> </p> <p><br />It is the 31st of august and i was informed that i can still not acquire a phone. Can vodacom please sort his out or i need my contract cancelled out and i will go to a competant service provider.</p> <p><br /> </p> <p><br /> </p>

0
Replies (1)
Vodacom
Vodacom's reply01 Sept 2016, 07:27
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team