5 days later no sim swap
<p>I am absolutely appalled with vodcoms service.</p> <p>Phone ****** so get a sim swap on Sunday which is never submitted. </p> <p>Follow up on Monday with the store on Monday saying there we "technical issues" but would be live the next day.. Wait Tuesday.. Still not active.</p> <p> </p> <p>Try phone the store again.. Store line is busy all day. Phone customer services who say they don't see a sim swap and simply can't help..</p> <p> </p> <p>My mom phones customer services has to wait on the phone for 30 minutes until she is sum what helped..</p> <p> </p> <p>Hyde park then immediately phone her saying the sim swap will be active immediately.. 12 hours later....still a disappointed customer with no phone access.</p> <p> </p> <p>Vodacome you make your customers run around when you can't even conduct a simple sim swap.. Ccell had faster reaction times then you!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
