1 reviews | Active since Dec 2016

15 Dec 2016, 01:31

5 days later no sim swap

<p>I am absolutely appalled with vodcoms service.</p> <p>Phone ****** so get a sim swap on Sunday which is never submitted. </p> <p>Follow up on Monday with the store on Monday saying there we "technical issues" but would be live the next day.. Wait Tuesday.. Still not active.</p> <p> </p> <p>Try phone the store again.. Store line is busy all day. Phone customer services who say they don't see a sim swap and simply can't help..</p> <p> </p> <p>My mom phones customer services has to wait on the phone for 30 minutes until she is sum what helped..</p> <p> </p> <p>Hyde park then immediately phone her saying the sim swap will be active immediately.. 12 hours later....still a disappointed customer with no phone access.</p> <p> </p> <p>Vodacome you make your customers run around when you can't even conduct a simple sim swap.. Ccell had faster reaction times then you!</p>

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Replies (1)
Vodacom
Vodacom's reply15 Dec 2016, 07:16
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team