5 days later and my port to Vodacom is still not done

I started by porting process on Thursday, 6 December and to date it is still not complete. I have had to follow each time only to be told about system errors. On Saturday morning I was told that the system ia not allowing the ports to go though, but that a consultant would phone me first thing this morning to provide me with an update. Needless to say, I’m atill waiting on that call. The level of service and the lack of urgency has been shocking!! Can someone please provide me with an update of where we stand as I was told it takes 24 - 48 hours to complete a port. I’m hugely disappointed.