4th TIME OUR LINES ARE DISCONNECTED IN ERROR

We switched our business account from debit order payments to EFT payments in October 2015 and it has been an absolute nightmare since then!!<br> <br> On the 25th January 2016, our lines (all 28 of them) were disconnected because of a payment that we'd made on the 29th December2015, which had not yet been allocated. I called the Accounts department and they advised the best way forward is to email the proof of payment so that they can allocate it. <br> <br> On their \expert\" advice, I have since forwarded our EFT proof of payments over twenty times to various call centre staff and team leaders and have been rewarded with having all our lines disconnected a further three times due to \"non-payment\". Our payments are always made in time, and EFT proofs emailed, calls made and assurances given that the payments would be allocated. Not once has this resulted in the payment being allocated and it always ends up with irate calls being made to the accounts department to reconnect - but only after further emails need to be sent showing our proof of payment.<br> <br> We are trying to run a business, but are constantly incapacitated because Vodacom are incapable of effectively running their business!!!"