4th Time in a Week with NO Network Coverage - Eastern Cape

Network is down again in the area, where I live. This is now the 4th time in the space of a week. This continued incompetence is negatively affecting my professional and personal life. I DO NOT want a call center agent, whose only authority is to escalate to the network team, to call me. I want someone at Vodacom, who has the authority to discuss remuneration for this continued inconvenience, to call me. The additional costs I incur, due to network outages, are a direct result of Vodacom's incompetence and inability to provide a stable network in my area.