4th review, still no hope!!!

I am really ****ed off with the lack of response and your inability to resolve my issue. This is my 4th review!! a person calls on the 30th, I send screenshots as requested by the agent, who tells me that she will call me back the next day, to no surprise I don't receive a call back. Come today the 2nd of May a person calls my father's number which is linked to my account and explains something to him but they come to a conclusion that the agent will email me the details. Guess what I have not received any email. Now why can't you guys call me on the number that is on my profile here and the one you used the first time. Anyway I sent you guys my number on all 3 reviews so you don't miss it.

My first complaint was on the 16th of April, it took 14 days later to get a response!!!