4th device defective in under 2 years

Hi.

I am on a contract with Vodacom, and have been so for many years. With my latest contract period of around 18 months or so, I have had 4 devices and my current device is again faulty.

I am well aware of the process to repair this device as I have undergone this process a few times now. I have a simple request for Vodacom that cannot seem to be answered by anyone at the stores or on call. I would like to request that my current defective device is replaced with an upgraded device that will be more reliable. I am happy to pay the difference in contract value, however, am not happy to pay any cancellation fee, or continue to pay for a contract with this defective device any longer.

I have also discussed this matter with the Vodacom Insurers and they are unable to get involved in such matters.

Considering that I have an agreement with Vodacom to pay a contract that includes a device, and this device continues to malfunction, costing me time and money, I feel that Vodacom is in breach of this agreement and should be liable to rectify this recurring issue.

Many Thanks Steve