4th day and still not able to get an upgrade completed!

<p>Seriously considering moving my account to another provider.</p> <p>Due for an upgrade (in June 2016) and tried to do it online on Saturday 26/11, where they say and agent will call you back in 24 hours. Yesterday morning i had to call them and got shoved from pillar to post (this after holding for ages only to get cut off). eventually i requested the correct person/department to call be back and was told they would. That never happend.</p> <p>Apparently my account needs to be reviewed before they can complete the upgrade. I have already paid up my previous device and am currently on a smart s contract and paying in total +-500 a month. The upgrade is 599 a month. i have never missed a payment and have been with Vodacom for almost 20 years. Why is this all of a sudden such a mission. Sent another upgrade request yesterday (Monday, 28/11) and then again called them this morning. No surprise had to speak to multiple people again and of course keep repeating everything. I eventually hung up when again i was put through to the wrong department and after telling the whole story was told i had to be transfered to someone else.</p> <p>UNACCPETABLE SERVICE!!! OR SHOULD I SAY LACK THEREOF.</p> <p>Clearly vodacom do not want my business, shocking how something that should be so simply had to be made so complicated and unpleasant by Vodacom.</p>