4TH COMPLAINT ABOUT THE SAME ISSUE THAT IS STILL NOT RESOLVED! I AM JUST BEING IGNORED NOW!!

I have been dealing with Vodacom since the beginning of last month where I informed them of the ******* cellphone contract which was initiated on my name since 2022. I followed all the protocol and on the 05th of March, Vodacom confirmed cancellation of the contract as well as a refund for the monthly installments that they have been taking off my account since 2022.

I have lodged two hellopeter complaints and a CEO complaint regarding this matter, however Vodacom still does not show any sense of accountability. Instead, Vodacom is ignoring my requests, no response to my emails or even my replies on Hellopeter are just being ignored.

I queried the delay as they promised me that my refund was going to be completed within 14 days. This was after 25 days have passed. I got lame responses that the matter was being investigated, I would be given feedback.

I waited and waited for a week, that's now more than 30 days and I got a response that the matter was resolved and payment processed.

No one called me or sent me an email to confirm my bank account, the exact amount to be refunded etc.

I asked for this information since last week via the same platform and on email but no response. I followed up again via email asking the same information to be provided. Vodacom is simply ignoring me.

I am still in the dark regarding my refund, I don't know when was it processed, how much is the amount and on which bank account this money was paid to.

This is the third complaint regarding the same issue!

How much more should I complain as customer in order to get you to respond? I am tired of begging you to give me basic information regarding this matter so that we can close it.

I have asked for a manager numerous times, no one is calling me or even emailing me!

Vodacom - you should be ashamed of yourself for giving such poor service in handling complaints that are of this nature.

***** was initiated on my profile, you still delay to pay me back my money and on top of that you don't communicate with me when finalizing the matter! I send multiple emails begging you to respond, you simply ignore me!!

You really don't care about customer service! YOU ARE NOT TREATING YOUR CUSTOMERS FAIRLY! You are very ********! You know what you good at? Sending this lousy response: "a consultant will contact you in due course"