WC
Werner C
1 reviews | Active since Mar 2009
08 Jul 2016, 10:28
4G Not working
<p>I've been using a iPhone6 for a while now and all this time the 4G/LTE network on Vodacom has been a dream. For the last two months I'm stuggling to get connected to the 4G/LTE network even though I'm in a area with this enabled (My work phone is also on Vodacom and LTE/4G works fine on that phone) I have phoned the customer services and they said I must go to a Vodashop. I went to a Vodashop and they did a few tests and advised that the software needs to be reloaded on my phone. With much hesitation I did this and still no difference. If I install another Vodacom in my phone, the 4G works without any problem. Can't Vodacom employ people capable of helping.</p>
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Vodacom's replyOfficial
08 Jul 2016, 10:40Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Jul 2016, 10:40
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,