LJ
Le J

1 reviews | Active since Jul 2013

07 Jul 2016, 09:26

4G Network a Hoax

<p>Hi there,</p> <p> </p> <p>I bought a Huawei P8 and I am not able to connect to 4G at all. After consulting with Vodacom numerous times they ensured me that 4G is enabled for my account and all my settings are correct. Still no 4G, if I use a different Prepaid Vodacom number then the 4G works. But When I put back my contract number, no 4G. No one at Vodacom is willing to assist me as they just give up and don't know how to fix their own Infrastructure. If this is the case then I will be making a legal case against Vodacom to reclaim everything I have paid to Vodacom as I am paying for a service I am not receiving.</p> <p> </p> <p>Vodacom Techies, please sort this out or I will be forced to take drastic measures.</p> <p> </p> <p>Kind Regards,</p>

0
Replies (2)
Vodacom
Vodacom's reply07 Jul 2016, 09:57
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

LJ
Le J's update07 Jul 2016, 11:15
Reviewer Update

Thank you for the quick response and quick resolve.

4G now enabled on my Line.

Much Appreciated.