4G Connectivity

<p>My wife took out new contract IPhone 7 on Red Advantage package. Since I got the phone it did not connect to 4G only 3G. I went back to the shop were my wife took out the new contract and the onsite techie proved that the sim is faulty, so they did a sim swop. I had to wait for new sim to activate before I insert it in the phone and again only connecting to 3G. So I called the customer service call centre were I was assist by Reuben Cornelius. He was of great help and tried everything in his power to solve the problem. He escalated it to the back office(ref 1- ********** 691696) this was the 13th of Jan 2017. One week later no feedback at all. Still only connecting to 3G. The nr in question is ********** 186.</p>