FG
Faghmieda G
1 reviews | Active since Aug 2016
11 Jun 2024, 18:37
******
Since April I'm trying to cancel 2 contracts that last payment was due end of May. I received my invoice for payment for the end of June and still they didn not cancel these contracts and are billing me now for data plan. I tried calling them but they have now blocked my number saying they picked up my number calling alot and they had to block me from call the call Centre for ***** purposes. I have sent emails to them also telling me my number is blocked and need to use the other channels which is from no use. I have 7 or 8 contracts with them and if they don't get this sorted after being a customer 10 plus years I will change my banking details.
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Replies (1)Vodacom's replyOfficial
12 Jun 2024, 08:15 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jun 2024, 08:15
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
