CS
Corne S

1 reviews | Active since Oct 2019

30 Oct 2019, 10:13

***

Me and my mom was in the Edgar's store Greenacres to cancel a month to month airtime debit order, they phoned costumer service and said it was sorted. We closed the Edgar's account because the debit order was the only thing that went off. My mom passed away last month and they didn't cancel the debit order so it didn't go thru so they terminated my account, this is my work number *** so that means that if been losing clients for the past month because no one can get a hold of me. If been in and out the stores Baywest and Greenacres if sended emails to *** if emailed, filled in more forms this month then I ever did in my life! And still no one can help I'm so ****ed at the terrible service that vodacom proved that I'll never recommend anyone to join them if been running around and no one can help me i filled in change of ownership probably two to three weeks ago and stil if been waiting and this morning I went in to Greenacres vodacom and they told me they can't help me anymore, if been at vodacom since I started learning how a phone works and now I'm so ****ed that I'll never use them ever in my life again

0
Replies (2)
Vodacom
Vodacom's reply30 Oct 2019, 11:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply11 Nov 2019, 16:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, i have provided you feedback with regards to your query,  Regards, Consumer Website Team

Best regards,