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Unathi A
1 reviews | Active since Jun 2023
20 Jun 2024, 15:19
*****
I went to Vodacom 3 weeks ago to enquire about unlimited data all to find out that i have an account with them that I don't even know. I sent all the required doc to their ***** department to sort the issue. It's close to a month now no communication from them as if it was my fault. It's very frustrating the dept just do care
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Replies (2)
Vodacom's replyOfficial
21 Jun 2024, 08:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jun 2024, 08:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Unathi A's updateReviewer Update
21 Jun 2024, 12:52Good day
Thanks to Mali I'm not sure if I spell his name correct but he helped me quick clearly someone was just sitting with my query if it took Mali less that 2hours to resolve it while the query was with the dept for 20days. I guess Social Media is the way to go from now on
Thanks to Mali I'm not sure if I spell his name correct but he helped me quick clearly someone was just sitting with my query if it took Mali less that 2hours to resolve it while the query was with the dept for 20days. I guess Social Media is the way to go from now on
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Unathi A's update21 Jun 2024, 12:52
Reviewer Update
Good day
Thanks to Mali I'm not sure if I spell his name correct but he helped me quick clearly someone was just sitting with my query if it took Mali less that 2hours to resolve it while the query was with the dept for 20days. I guess Social Media is the way to go from now on
Thanks to Mali I'm not sure if I spell his name correct but he helped me quick clearly someone was just sitting with my query if it took Mali less that 2hours to resolve it while the query was with the dept for 20days. I guess Social Media is the way to go from now on