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I have received a call from Michael ***) on 04/08/’23 regarding a better package he offered to me. The package was set out as follows via the phone call from him: (Listen to the recording) I have my manager as my witness of this whole call as Michael was on loudspeaker when he phoned- I want the recording also!!!!!!!! He offered me a new HP laptop on the number *** for R899 vat included (confirmed with him) and then a reduced payment on the number *** of R629 vat included (confirmed with him). He confirmed that my monthly payment will be now R15##. ## where it is now R18##.##. I agreed that, the new package will help me a lot financially….. I asked him to mail me all the info so I can have record of it. On the 08/0//’23 I have not received anything from him as yet and I tried to phone the above number to see if I could get hold of him, unfortunately this number is not accessible for a customer. I phoned Vodacom Elite Mobile and spoke to Joshua which gave me the *** number and he mailed me the contract, which is not in line with what Michael confirmed to me over the phone. In the meanwhile, 2 laptops have been delivered to me by RAM, in which I only took 1 and asked them to send the other one back. If I was a dishonest person what would have happened if I took both these laptops? I phoned the *** number on the 10/08/’23 and spoke to Nokukhanya and reported this matter to her and asked her they must get the recording and get back to me as I will not pay the amount that is on the contract that I have received. ***. She said they will get back to me in 3-5 days which have not happened. On the 17/0/’23 I have phoned the *** number 2 times and left a message with Aiden for Vodacom to phone me back as they where to busy and every time I phoned; I only get in contact with the MTN side which Aiden was working for. I never received a call at all. On the 18/08/’23 I phoned again and spoke to Sahana and explained to her and told her that I need answer, and no one is getting back to me. *** This was on Friday, so I said to her I need and answer by Monday (yesterday) and nothing as yet!!!! She said there no notes regarding me phoning previously and no Ref number (what happened with my complaint) ????? I need an answer on this URGENTLY!!!!!! TODAY STILL !!!!!!!!!!!!!!!! 1st if this is not rectified, I will cancel my debit order and will only make payment as agreed over the phone. 2nd If you threat me with legal, I will go to the Ombudsman. 3rd If you not rectifying this you can collect the laptop and keep my account as it is!!!!!!!!!!!!!! 4th this will go on to Hello Peter today still. VODACOM IS *********