DH
Dan H
1 reviews | Active since May 2020
04 Nov 2023, 10:50
48hra without network
48hrs without any connection. This is the 3rd issue with connectivity in the last month! Your EC network team drags their feet to get any issues sorted and always revert to loadshedding as being an issue. This is becoming a very tired excuse. Plus your 082135 number is useless when trying to log an issue with connectivity and other lines of communication take 3 to 7 business days to get a reply.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
04 Nov 2023, 10:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2023, 10:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
DH
Dan H's updateReviewer Update
07 Nov 2023, 08:40We are out yet again. We had no network for 60 hours last week and the network has dropped today, again. Plus no agent called regarding the above message.
This is the 7th/8th time, this year, that we have been out of network for multiple days, not including the days when network dropped for multiple hours.
Your incompetence and overall lack of customer service is beginning to affect my professional and personal life, in a negative way.
This is the 7th/8th time, this year, that we have been out of network for multiple days, not including the days when network dropped for multiple hours.
Your incompetence and overall lack of customer service is beginning to affect my professional and personal life, in a negative way.
DH
Dan H's update07 Nov 2023, 08:40
Reviewer Update
We are out yet again. We had no network for 60 hours last week and the network has dropped today, again. Plus no agent called regarding the above message.
This is the 7th/8th time, this year, that we have been out of network for multiple days, not including the days when network dropped for multiple hours.
Your incompetence and overall lack of customer service is beginning to affect my professional and personal life, in a negative way.
This is the 7th/8th time, this year, that we have been out of network for multiple days, not including the days when network dropped for multiple hours.
Your incompetence and overall lack of customer service is beginning to affect my professional and personal life, in a negative way.
Vodacom's replyOfficial
07 Nov 2023, 12:22Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you advised that you are communicating with our networks team via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you advised that you are communicating with our networks team via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Nov 2023, 12:22
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you advised that you are communicating with our networks team via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, you advised that you are communicating with our networks team via email.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,