FP
Francois P

1 reviews | Active since Jan 2011

30 Aug 2020, 09:02

48 month vodacom contract

Dear Vodacom, Yesterday I made contact with your call centre. As previously requested I want to buy out the contracta and terminate our relationship. I then discovered with the call centre agent that my contract upgraded early 2018. When I queried the date of the next upgrade I was sent a message and the call centre agent confirmed that I can only upgrade in October 2021 and the contract will end in January 2022. Taking this into account it means that I have a 48 month contract. Since when do you offer 48 month contracts on handsets? I never agreed to a contract more than 24 months. Also I have now over paid for 8 months on a handset that has been paid off since January 2020. Will this mean that you will reimburse me with the money over paid?

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Replies (1)
Vodacom
Vodacom's reply30 Aug 2020, 10:36
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team