iB
ismael B

1 reviews | Active since Dec 2012

09 Aug 2016, 20:14

48 hours to get a cell-phone number

<p>On Monday 9th August 2016 bought a new contract fron Dion Wired at Cresta for a new Cell-Phone.</p> <p>I am and existing Vodacom Customer. It took me 2 hours to the deal. 1 and a half hours was waiting for Vodacom to answer their phone and confirm tne second contract. I was given a starter pack and installed the</p> <p>sim at home. 24 hours later no cell-phone number and when I phoned Vodacom was transferred to after Sales department which was closed. If you're a tourist to this country would you want to wait for 48 hours? I was on a recent trip to Saudi Arabia There were Thousands applying for new SIMs but got ou numbers within 2 hours</p>

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Replies (1)
Vodacom
Vodacom's reply10 Aug 2016, 05:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team