DH
Dan H
1 reviews | Active since May 2020
19 May 2026, 14:47
+48 Hours NO Network!!!
Just had over 48hrs without any network. This has significantly impacted my means of earning an income.
The Eastern Cape network team no longer logs any faults that I submit. They have suggested I follow the usual protocol - which is to log an issue by calling 082 135 or by logging an issue with TOBI. Slight issue with that, the 082 135 route results in a 3 day turn around time, and TOBI only works if I have network, and if I do log an issue with TOBI in an area that does have network it will register the request coming from a place that has network.
This is a history of poor service delivery in the region and nothing has been done to resolve it.
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Replies (1)Vodacom's replyOfficial
20 May 2026, 07:43 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 May 2026, 07:43
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
