1 reviews | Active since Feb 2017

17 Feb 2017, 15:53

48 hours later, still awaiting feedback

<p>It has been more than 48 hours since I sent an email and wrote a review and I still have not had anything resolved or any feedback. The only phone call I received was one confirming my issue and being advised it would be escalated to the relevant department. Vodacom really treats their customers badly. I have never had to complain and really disappointed that I had to and this is the treatment I receive after my husband and I have been loyal customers and you still have the nerve to call and sell us things but cannot resolve our issue.</p> <p>This is the worst network and service, no wonder you losing clients and people are moving to Telkom and other networks. I will be doing the same.</p> <p> </p> <p>Very disapoointed!!!!</p> <p> </p> <p>Ntokozo Lindiwe Wendy</p>

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Replies (1)
Vodacom
Vodacom's reply18 Feb 2017, 09:06
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team