48 hours lasts for ever it seems.

Posting this on behalf of my 73year old mom, trying to help her sort out an issue with her simcard. She wants to take out a contract with Vodacom and use her pay as you go sim with number ********** . Vodacom in Vaal Mall was very helpful, but my moms number is apparently connected to a contract. She can remember that she took out something with Edgars a few years ago, but has cancelled that long time ago. It appears that the cancellation never happened. Edgars keeps referring us to Blue Cable Connect, as they do not know how to handle the cancellation. Blue Cable Connect have cancelled the contract on 15th Feb for the first time, and keep telling us we should wait 48 hours, this as been 8 days now, and the number has not been released so she can take out the Vodacom contract. When we phoned vodacom customer care this morning to see if they can assist, they transferred us to Cable connect as well and again it was cancelled and we shoud wait 48 hours. Now if Vodacom can transfer us to Blue Cable Connect, they should be affiliated, right? So I am posting this on Vodacom, for I know they respond quickly. It seems as if Blue Cable Connect does not repond at all. Please help me urgently to get this number released! ?