45+ minutes and no answer at ***

I entered into a new deal with Vodacom on the 17/03/2015, after everything was approved I was told that my device will be delivered in 3-5 working days needless to say this has not happened. So yesterday 24/03/2015 I thought I would phone and get an update on my order...I phoned twice yesterday , 1st time I held on for 30 minutes , later the day I phoned again , this time holding for 45+ minutes eventually I gave up. Today I tried again, the experience was no different, still holding on as I am typing this message. In the meantime I emailed the customer services department in the hope that they can provide some customer service, just to receive an email back stating \We regret to inform you to please make contact with our sales division on *** (free from your Vodacom sim card). Please note we at the E-Service Division do not have any access to Sales information or profiles. Lehango Hamilton E-Service Division"If customer services don't have access to customer info then what is their purpose? What do I have to do to find out if Reference Number: ***5 are being processed and en route? """