417 Days and still no end in sight

Lets start at the beginning, I logged an issue with Vodacom on 21 April 2014 regarding no service at my house, since then I have logged another 7 complaints and still no one has come back to me with a solution of some kind.<br> <br> I phoned Vodacom again last week to report the issue again (for the 9th time) and requested that they move the data from my data contract to my voice contract (Not possible). The manager I spoke to then advised that she would escalate the matter to see if there would be any solution.<br> <br> I have just phoned again and was told the matter is sitting with \Back-Office"";NULL;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;240282;893260;16;2;0;1;0;0;2;NULL;NULL;NULL;15/06/12 13:46;15/06/12 12:27;New Blackberry phone -network issue;7,41E+12;Sihle;***;Hi<br> I took a contract middle May from MTN Lambton, it was a Blackberry Z3. Since I got the phone it loses MTN network, it would show CELL C and Vodacom and SOS for calls. I returned it to them within that week and;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;861737;885684;13;5;0;0;0;0;5;NULL;NULL;NULL;15/06/12 14:25;15/06/12 12:28;P & D AUTO SERVICE ***;7,31E+12;DANIE;***;Typical woman I had no idea what happened when my car just \died\"". Danie from P &amp"