KB
Kayla B
1 reviews | Active since Dec 2015
18 Feb 2019, 10:37
40k billing from Vodacom
I’ve been trying to contact Vodacom for days now. I’m being billed 40k for an account I’ve closed 3 years ago. I’ve been emailing Vodacom since February 2018 and no ones has responded to me until I’ve been handed over to the attorneys. I’ve called several times since I’ve been back in the country and no response. This has completely ruined my credit and these people have been passing me a long to different people and no proper answers. I’m ready to hand this over to the Ombudsman because this is frustrating.
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Replies (2)
Vodacom's replyOfficial
18 Feb 2019, 11:54 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 Feb 2019, 11:54
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
KB
Kayla B's updateReviewer Update
11 Apr 2019, 16:11Ive contacted Vodacom multiple times for feedback about this query and i still haven't gotten any response!!! its been over almost 2 month and no feedback. How long is this going to take? Its so frustrating. How can it take MONTHS to resolve, but so easy to take peoples money.
KB
Kayla B's update11 Apr 2019, 16:11
Reviewer Update
Ive contacted Vodacom multiple times for feedback about this query and i still haven't gotten any response!!! its been over almost 2 month and no feedback. How long is this going to take? Its so frustrating. How can it take MONTHS to resolve, but so easy to take peoples money.