400+minutes disappeared after contract cancellation, (not part of the contract agrrement)

Item: Vodacom
Rating: 3
Author: Talha S

thank you for resolving the issue on my wifes sim.

my contract appears to successfully been cancelled, but the 400+minutes i had has disappeared.

i tried multiple times dialing 111 and 135 but i cant seem to get tru to a customer care consultant,

please assist.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

01 Jul 2019, 10:22

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply01 Jul 2019, 10:22

Official