WL
Wayne L
1 reviews | Active since Jul 2021
12 Jul 2021, 09:19
40+ days waiting for FIBRE and being billed for it.
THINK TWICE BEFORE SIGNING A FIBRE CONTRACT WITH VODACOM.
What a joke! Submitted my contract for fibre at my house, with active lines. All they need to do is to send a installation guy out to connect a ONT router and activate the line. This was late May, we are in July. Still no fibre.
Through June, countless amounts of calls, NOTHING. I have sent proof of residence 5 times now. Again, WHAT a joke. BE PREPARED TO WAIT MONTHS FOR FIBRE WHEN SUBMITTING IT THROUGH VODACOM.
So in the past 40 something days, nothing. AND Vodacom is BILLING ME for fibre ALREADY??? WHAT A JOKE!!!
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Replies (1)Vodacom's replyOfficial
12 Jul 2021, 11:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply12 Jul 2021, 11:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
